Why did I love this book?
We all do emotional labor, but most of us don’t get paid for it. Hell, most of us don’t even get noticed for it! The Managed Heart brings this labor out of the shadows, and it’s a life-changing book. Sociologist Arlie Hochschild developed the concept of emotional labor, which is the labor we do to manage our own emotions and the emotions of others in the context of our work.
Emotional labor is crucial, but it’s nearly always unacknowledged, unsupported, and treated as something you should already know how to do – for free! This book helps you observe the hidden world of emotional labor and develop your own approach to this vital form of work.
3 authors picked The Managed Heart as one of their favorite books, and they share why you should read it.
In private life, we try to induce or suppress love, envy, and anger through deep acting or "emotion work", just as we manage our outer expressions of feeling through surface acting. In trying to bridge a gap between what we feel and what we "ought" to feel, we take guidance from "feeling rules" about what is owing to others in a given situation. Based on our private mutual understandings of feeling rules, we make a "gift exchange" of acts of emotion management. We bow to each other not simply from the waist, but from the heart. But what occurs when…
- Coming soon!